Privacy Policy

## Privacy Policy

Effective Date: August 15, 2025
Last Updated: August 15, 2025
Version: 1.0

Introduction

Welcome to Shishya AI, your personal AI-powered learning companion. At Shishya AI, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and handle your data when you use our AI tutoring platform.

Our Core Privacy Promise: We never share, sell, or transfer your personal data to third parties. Your learning journey stays private and secure with us.

By using Shishya AI, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

Our Privacy Commitment

Your learning is personal, and we respect that completely. We are dedicated to:

• Complete Data Privacy: We never share your personal information with third parties
• Secure Infrastructure: All AI processing happens on our dedicated servers with our own LLM
• Child Safety First: Special protections and controls for young learners
• Transparent Practices: Clear explanations of what data we collect and how we use it
• User Control: You have full control over your data and privacy settings
• Educational Focus: Data is used solely to enhance your learning experience

Information We Collect

Personal Information

When you create an account with Shishya AI, we collect:

• Basic Profile Information: Name, email address, and age (for age-appropriate content)
• Educational Information: Grade level, subjects of interest, and learning goals
• Account Information: Username, password (encrypted), and account preferences
• Contact Information: For account verification and important updates only

Learning Data

To provide personalized AI tutoring, we collect:

• Questions and Conversations: Your interactions with our AI tutor for personalized learning
• Learning Progress: Performance metrics, completed lessons, and skill assessments
• Study Patterns: Time spent on topics, preferred learning styles, and session frequency
• Educational Content: Notes, saved materials, and custom study plans you create
• Feedback: Ratings and comments you provide to improve our AI responses

Technical Information

We automatically collect minimal technical data:

• Device Information: Basic device type and operating system for compatibility
• Usage Analytics: How you navigate the platform to improve user experience
• Session Data: Login times and session duration for security purposes
• Error Logs: Technical issues to maintain platform performance

Important: All data processing occurs on our dedicated servers with our proprietary LLM. No data is sent to external AI services or third-party platforms.

How We Use Your Information

Personalized Learning Experience

Your information helps us create a tailored educational journey:

• Custom AI Tutoring: Our LLM adapts responses based on your learning level and style
• Progress Tracking: Monitor your advancement and identify areas for improvement
• Content Recommendation: Suggest relevant study materials and practice exercises
• Adaptive Learning: Adjust difficulty levels to match your current knowledge
• Learning Insights: Provide detailed analytics on your educational progress

Platform Improvement

We use aggregated, anonymized data to:

• Enhance AI Responses: Improve our LLM's educational effectiveness
• Develop New Features: Create tools that better serve student needs
• Optimize Performance: Ensure fast, reliable platform operation
• Educational Research: Advance AI-powered learning methodologies (always anonymized)

Communication and Support

We use your contact information only to:

• Account Management: Send important updates about your account or service changes
• Educational Support: Provide customer service and technical assistance
• Learning Reminders: Optional study notifications and progress updates (with your consent)
• Safety Communications: Important safety or security information

Data Protection and Security

Our Dedicated Infrastructure

Complete Data Control: Unlike many AI platforms, we operate our own:

• Private LLM: Our proprietary large language model runs exclusively on our servers
• Dedicated Servers: Your data never leaves our secure, controlled environment
• No External AI Services: We don't use ChatGPT, Claude, or other third-party AI platforms
• Complete Isolation: Your conversations and data remain within our secure ecosystem

Security Measures

We implement comprehensive protection:

Technical Safeguards: - End-to-end encryption for all data transmission and storage - Advanced firewall systems and intrusion detection - Regular security audits and penetration testing - Secure data centers with 24/7 monitoring and access controls - Multi-factor authentication for enhanced account security - Automated backup systems with disaster recovery procedures

Organizational Safeguards: - Employee training on data privacy and security protocols - Strict access controls limiting data access to authorized personnel only - Regular security awareness programs and policy updates - Incident response procedures for any security concerns - Third-party security certifications and compliance audits

Data Breach Protection

In the unlikely event of a security incident:

1. Immediate Response: We will investigate and contain any incident within hours
2. User Notification: Affected users will be notified within 24 hours with clear information
3. Authority Reporting: We will report to relevant authorities as required by law
4. Support and Assistance: We will provide resources to help protect your information
5. Prevention Measures: We will implement additional safeguards to prevent future incidents

Child Safety and Protection

Special Protections for Young Learners

We take exceptional care to protect children using our platform:

Age-Appropriate Content: - Our LLM is specifically trained and controlled to provide educational, safe responses - Content filtering ensures discussions remain educational and appropriate - Automatic detection and prevention of inappropriate topics or requests - Regular monitoring of AI responses for child safety compliance

Parental Controls: - Parents can monitor their child's learning progress and conversations - Options for parents to set learning goals and content preferences - Parental consent required for users under 13 years of age - Easy account management tools for parents and guardians

Enhanced Safety Measures: - No behavioral advertising or commercial content targeting children - Strict prohibition on collecting unnecessary personal information from minors - Enhanced security measures for accounts belonging to children - Regular review of child safety protocols and AI behavior

Educational Environment: - All AI interactions are designed to be educational and constructive - Conversations are guided toward learning objectives and academic support - Safe space for asking questions without judgment or inappropriate responses - Encouragement of critical thinking and academic curiosity

Data Sharing and Third-Party Access

Our "No Sharing" Policy

We never share your personal data with third parties. Period.

Unlike many technology companies, we maintain strict control over your information:

• No Data Sales: We will never sell, rent, or trade your personal information
• No Third-Party AI: We don't share your conversations with external AI services
• No Marketing Partners: We don't share data for advertising or marketing purposes
• No Analytics Sharing: We don't provide user data to analytics companies
• No Government Sharing: Except as required by valid legal process

Limited Service Providers

We work with minimal, carefully vetted service providers only for:

• Payment Processing: Secure credit card processing (no access to your learning data)
• Email Services: Transactional emails only (account updates, not marketing)
• Infrastructure Security: Security monitoring services (no access to personal content)

All service providers: - Sign strict data protection agreements - Have no access to your educational content or conversations - Cannot use your data for their own purposes - Are regularly audited for compliance

Legal Requirements

We may disclose information only when legally required to:

• Comply with valid court orders or legal processes
• Protect the safety and security of our users, especially children
• Investigate and prevent fraud or security threats
• Respond to lawful government requests with proper legal authority

In such cases, we will: - Limit disclosure to the minimum required by law - Notify affected users when legally permitted - Challenge overly broad or inappropriate requests - Maintain detailed records of any disclosures

Your Rights and Control

Data Subject Rights

You have complete control over your information:

Access Rights: - View all personal data we have about you - Download your learning history and progress reports - Access your conversation history with our AI tutor - Review how your data has been used

Correction Rights: - Update your profile information at any time - Correct any inaccurate information in your account - Modify your learning preferences and goals - Change your communication preferences

Deletion Rights: - Delete your account and all associated data permanently - Request removal of specific conversations or content - Withdraw consent for data processing - Export your data before deletion

Privacy Controls

Manage your privacy through our comprehensive controls:

• Privacy Dashboard: Central location to view and control all your data
• Granular Permissions: Choose exactly what data to share and how it's used
• Communication Preferences: Control all notifications and communications
• Learning Analytics: Choose what learning data to track and analyze
• Conversation Management: Review, edit, or delete specific AI conversations

Account Management

You can always:

• Access your account settings to modify privacy preferences
• View detailed logs of your platform activity
• Control data sharing settings (all disabled by default)
• Request detailed reports about your data usage
• Contact our privacy team with any concerns or questions

Data Retention and Deletion

Retention Periods

We keep your data only as long as necessary:

Active Account Data: - Profile information: Maintained while your account is active - Learning progress: Preserved to provide continuous personalized education - AI conversations: Stored to improve your learning experience and our AI responses - Account security data: Kept for fraud prevention and security purposes

Inactive Account Data: - Accounts inactive for 24 months receive deletion warnings - Data automatically deleted after 36 months of complete inactivity - Option to reactivate and preserve data within the warning period - Immediate deletion available upon request at any time

Secure Deletion Process

When data is deleted:

1. Immediate Removal: Data is immediately removed from all active systems
2. Backup Deletion: Removed from backup systems within 30 days
3. Analytics Anonymization: Any aggregated data is completely anonymized
4. Verification: Deletion confirmation provided to users upon request
5. Audit Trail: Secure records maintained of deletion requests for compliance

Data Export Before Deletion

Before deleting your account, you can:

• Export all your learning progress and achievements
• Download conversation histories with our AI tutor
• Save custom study materials and notes you've created
• Receive comprehensive reports of your educational journey

International Data Protection

Global Privacy Standards

Although we operate from [Your Country/Region], we comply with international privacy standards:

• GDPR Compliance: Full compliance with European data protection regulations
• COPPA Compliance: Strict adherence to children's online privacy protection
• CCPA Compliance: California privacy rights fully respected
• Local Laws: Compliance with applicable privacy laws in user locations

Data Storage and Processing

Secure Infrastructure: - All data is stored and processed on our dedicated servers - Data centers located in [Your Country/Region] with strict security standards - No international data transfers to third parties - Regular compliance audits and certifications

Cookies and Tracking Technologies

Essential Cookies Only

We use minimal, necessary cookies:

Required Cookies: - Authentication and login session management - Security and fraud prevention measures - Basic functionality and user preferences - Platform performance and error tracking

What We Don't Use: - Third-party advertising cookies - Social media tracking pixels - Cross-site tracking technologies - Behavioral profiling cookies

Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preferences in your account settings
• Platform privacy controls for tracking preferences

Most cookies we use are essential for platform security and functionality.

Platform Updates and AI Improvements

Continuous Improvement

We regularly enhance our platform and AI capabilities:

AI Model Updates: - Regular improvements to our LLM for better educational responses - Enhanced safety features and content filtering - Improved personalization and learning recommendations - Better understanding of educational contexts and student needs

Privacy-First Development: - All improvements maintain our strict privacy standards - No reduction in privacy protections with new features - User notification of significant changes to data handling - Opt-in consent for any new data collection

Contact Us

Privacy Questions and Support

If you have questions about this Privacy Policy or need assistance with privacy matters, please contact us:

Privacy Team: - Email: support@shishyaai.com - Response Time: Within 24 hours for privacy inquiries - Languages: [Supported languages]

General Support: - Email: support@shishyaai.com - Phone: [Your phone number] - Live Chat: Available through our platform

Mailing Address: Shishya AI D-203, Arjun Green Near Vardan Tower, Naranpura Ahmedabad, Gujarat, India - 380013

Data Protection Officer

For complex privacy matters or formal complaints: - Email: support@shishyaai.com - Role: Independent privacy oversight and user advocacy

Policy Updates and Changes

Notification of Changes

We may update this Privacy Policy to reflect:

• Changes in our data practices or platform features
• New privacy regulations or legal requirements
• Improvements to our privacy protections
• User feedback and privacy best practices

How We Notify You: - Email notification to all registered users - Prominent notice on our platform for 30 days - Summary of key changes provided - Opportunity to review new policy before it takes effect

Your Continued Use

Continued use of Shishya AI after policy updates constitutes acceptance of the new terms. If you disagree with changes, you can:

• Contact us with concerns before the effective date
• Export your data and close your account
• Request specific information about how changes affect you

Final Commitment

Our Promise to You

By choosing Shishya AI, you're trusting us with your educational journey. We take this responsibility seriously and commit to:

• Privacy First: Always prioritizing your privacy over business interests
• Transparency: Clear, honest communication about our data practices
• Security: Continuous investment in protecting your information
• Innovation: Advancing AI education while maintaining privacy standards
• Accountability: Taking full responsibility for protecting your data

Educational Mission

Our ultimate goal is to provide exceptional AI-powered education while maintaining the highest privacy standards. We believe that learning should be safe, private, and focused entirely on helping you achieve your educational goals.

Thank you for trusting Shishya AI with your learning journey. Together, we're building a safer, more private future for AI-powered education.

Document Information: - Effective Date: August 15, 2025 - Last Updated: August 15, 2025 - Version: 1.0

Legal Disclaimer: This Privacy Policy constitutes a legally binding agreement between you and Shishya AI. By using our platform, you acknowledge that you have read, understood, and agree to be bound by these privacy terms. This policy should be read in conjunction with our Terms of Use and Refund Policy.

Important Note: We strongly encourage you to refer to the Contact section on our website if you have any questions about this policy. Our team is here to help you understand our terms and make an informed decision about subscribing to Shishya AI.