Refund Policy

## Refund Policy

Effective Date: August 15, 2025
Last Updated: August 15, 2025
Version: 1.0

Introduction

This Refund Policy explains the terms and conditions regarding payments, subscriptions, and refunds for Shishya AI, your personal AI-powered learning companion. By purchasing a subscription or using our paid services, you agree to the terms outlined in this policy.

Please read this policy carefully before making any purchase. If you have questions about our refund policy, please refer to the Contact section on our website for support information.

Our Refund Policy

No Refund Policy

Shishya AI operates under a strict no-refund policy. All payments made for subscriptions and services are final and non-refundable once processed.

This means: - No Partial Refunds: We do not provide partial refunds for unused portions of your subscription - No Full Refunds: Complete refunds are not available after payment processing - No Pro-rated Refunds: We do not calculate refunds based on usage or time remaining - No Exception Cases: This policy applies to all users and all circumstances

Why We Have a No-Refund Policy

Our no-refund policy exists because:

• Digital Service Nature: Our AI tutoring service is delivered digitally and cannot be "returned"
• Immediate Access: You gain instant access to our AI tutor upon subscription activation
• Operational Costs: Server maintenance, AI processing, and platform operations are ongoing costs
• Fair Usage: This policy ensures fair treatment for all subscribers
• Business Sustainability: Enables us to maintain and improve our educational AI services

Subscription Management

How Subscriptions Work

• Billing Cycles: Subscriptions are billed monthly or annually based on your selected plan
• Automatic Renewal: Subscriptions automatically renew at the end of each billing period
• Service Access: You maintain full access to Shishya AI throughout your active subscription period
• No Interruption: Continuous service during your paid subscription term

Unsubscription Process

While we don't provide refunds, you can manage your subscription:

End-of-Term Cancellation: - You may unsubscribe at any time, but the cancellation will take effect at the end of your current billing period - Your subscription will not automatically renew for the next billing cycle - You will continue to have full access to all features until your current subscription expires - No charges will occur after your subscription ends

How to Unsubscribe: 1. Log into your Shishya AI account 2. Navigate to "Account Settings" or "Subscription Management" 3. Select "Cancel Subscription" or "Turn Off Auto-Renewal" 4. Confirm your cancellation request 5. You will receive email confirmation of your cancellation

Subscription Continuation

After unsubscription: - Current Period Access: Continue using all features until your subscription expires - No Immediate Termination: Your account remains active until the end of the paid period - Feature Access: All premium features remain available during the remaining subscription time - Data Retention: Your learning data and conversations are preserved during the remaining period

Payment Processing

Payment Methods

We accept the following payment methods: - Credit Cards: Visa, MasterCard, American Express - Debit Cards: Major debit cards with credit processing capability - Digital Payments: [Specify if you accept PayPal, Google Pay, Apple Pay, etc.] - Bank Transfers: [Specify if available in your region]

Payment Security

• Secure Processing: All payments are processed through secure, encrypted channels
• Third-Party Processors: We use reputable payment processors to handle transactions
• No Storage: We do not store your complete payment information on our servers
• PCI Compliance: Our payment processing meets industry security standards

Billing Information

• Accurate Information: You are responsible for providing accurate billing information
• Payment Failures: Failed payments may result in service suspension
• Update Requirements: Keep your payment information current to avoid service interruption
• Billing Notifications: We will notify you of successful payments and any payment issues

Free Trials and Promotional Offers

Free Trial Terms

If we offer free trials: - Trial Duration: Clearly specified trial period (e.g., 7 days, 14 days) - Full Access: Complete access to all features during trial period - Automatic Conversion: Trials automatically convert to paid subscriptions unless cancelled - Cancellation Window: You must cancel before the trial ends to avoid charges - One Per User: Free trials are typically limited to one per user account

Promotional Pricing

For special promotional offers: - Limited Time: Promotional prices are available for specified periods only - New Subscribers: Promotions may be limited to new subscribers only - Terms Application: Standard subscription terms apply after promotional period - No Refund Eligibility: Promotional subscriptions are also subject to our no-refund policy

Cancelling During Free Trial

• No Charges: Cancelling during a free trial results in no charges
• Immediate Effect: Free trial cancellations take effect immediately
• Access Termination: You lose access to premium features upon trial cancellation
• No Refund Needed: Since no payment was made, no refund is necessary

Exceptional Circumstances

Technical Issues

While we maintain a no-refund policy, we are committed to resolving technical issues:

Our Commitment: - Rapid Response: Technical support available for all subscribers - Issue Resolution: We work diligently to fix platform problems quickly - Service Credits: In rare cases of extended outages, we may provide service credits (not refunds) - Alternative Solutions: We may offer alternative access methods during technical difficulties

Not Grounds for Refund: - Internet Connectivity: Issues with your internet connection - Device Compatibility: Problems with your specific device or browser - User Error: Difficulty using features due to user unfamiliarity - Feature Preferences: Dissatisfaction with specific features or functionality

Billing Errors

In case of genuine billing errors: - Duplicate Charges: If you are accidentally charged twice, we will investigate and resolve - Incorrect Amounts: Charges that don't match your selected subscription plan - Unauthorized Charges: Charges you did not authorize (subject to investigation) - Processing Errors: Technical errors in payment processing

Resolution Process: 1. Contact our billing support immediately (refer to Contact section on our website) 2. Provide detailed information about the billing error 3. Allow 5-7 business days for investigation 4. Receive resolution or explanation of charges 5. Correction or credit issued if error is confirmed

Legal and Regulatory Compliance

Consumer Protection Laws

We comply with applicable consumer protection regulations: - Local Laws: Adherence to consumer protection laws in your jurisdiction - Disclosure Requirements: Clear disclosure of our no-refund policy before purchase - Cooling-off Periods: Where legally required, we respect mandatory cooling-off periods - Statutory Rights: Your statutory consumer rights remain unaffected where applicable

Digital Services Regulations

For digital services: - Immediate Access: You acknowledge receiving immediate access to our digital service - Performance Commencement: Services begin immediately upon subscription activation - Right of Withdrawal: Where applicable, you waive rights of withdrawal for digital content with immediate access - Informed Consent: You confirm understanding of our refund policy before purchase

Account Termination and Service Discontinuation

Account Termination by User

If you choose to terminate your account: - End-of-Term: Termination takes effect at the end of your current subscription period - No Refund: No refund provided for remaining subscription time - Data Export: You may export your learning data before termination - Access Continuation: Full access maintained until subscription expires

Account Termination by Shishya AI

We may terminate accounts for: - Terms Violation: Breach of our Terms of Use or policies - Inappropriate Use: Using the service for prohibited purposes - Safety Concerns: Behavior that compromises user safety, especially children - Legal Requirements: When required by law or legal process

Termination Effects: - Immediate Effect: Termination may take effect immediately for serious violations - No Refund: No refund provided regardless of remaining subscription time - Data Deletion: Account data deleted according to our Privacy Policy - Appeal Process: You may appeal termination decisions through our support team

Service Discontinuation

If Shishya AI discontinues service: - Advance Notice: Minimum 30 days notice before service discontinuation - Service Credits: Possible credits for future services (not cash refunds) - Data Export Period: Extended time to export your learning data - Alternative Services: Information about alternative educational platforms when possible

International Considerations

Currency and Exchange Rates

• Local Currency: Prices displayed in your local currency where possible
• Exchange Rate Fluctuations: Currency conversion rates may affect final charges
• International Fees: Your bank may charge international transaction fees
• Tax Obligations: You are responsible for applicable local taxes

Regional Variations

• Local Laws: Refund policy may vary based on local legal requirements
• Consumer Rights: Additional rights may apply in certain jurisdictions
• Payment Methods: Available payment options may vary by region
• Support Availability: Customer support hours may vary by time zone

Contact Information

For questions about this refund policy, billing issues, or any other support needs, please refer to the Contact section on our website at shishyaai.com where you will find all current contact details and support options.

Our support team is available to help you understand our refund policy and assist with any billing-related questions you may have.

Policy Updates and Changes

Notification of Changes

We may update this Refund Policy to reflect:

• Changes in our data practices or platform features
• New privacy regulations or legal requirements
• Improvements to our privacy protections
• User feedback and privacy best practices

How We Notify You: - Email notification to all registered users - Prominent notice on our platform for 30 days - Summary of key changes provided - Opportunity to review new policy before it takes effect

Your Continued Use

Continued use of Shishya AI after policy updates constitutes acceptance of the new terms. If you disagree with changes, you can:

• Contact us with concerns before the effective date
• Export your data and close your account
• Request specific information about how changes affect you

Understanding Your Agreement

Before You Subscribe

Please ensure you understand: - No-Refund Nature: All payments are final and non-refundable - Subscription Terms: How billing cycles and automatic renewal work - Cancellation Process: How to unsubscribe and when it takes effect - Service Access: What happens to your access after cancellation

Making an Informed Decision

Consider the following before subscribing: - Educational Needs: Whether our Q&A based learning matches your needs - Financial Commitment: Your ability to commit to the full subscription term - Alternative Options: Other educational platforms or free resources available - Trial Options: Whether a free trial is available to test the service

Acknowledgment of Terms

By subscribing to Shishya AI, you acknowledge: - Policy Understanding: You have read and understood this Refund Policy - Agreement to Terms: You agree to the no-refund policy and subscription terms - Informed Consent: You are making an informed decision about your subscription - Contact Availability: You know how to find our contact information on our website for questions or concerns

Document Information: - Effective Date: August 15, 2025 - Last Updated: August 15, 2025 - Version: 1.0

Legal Disclaimer: This Refund Policy is a binding agreement between you and Shishya AI. By making a payment for our services, you acknowledge that you have read, understood, and agreed to these refund terms. This policy should be read in conjunction with our Terms of Use and Privacy Policy.

Important Note: We strongly encourage you to refer to the Contact section on our website if you have any questions about this policy before making a purchase. Our team is here to help you understand our terms and make an informed decision about subscribing to Shishya AI.